FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
👕 ABOUT THE PRODUCT & DESIGN
What fabric are your t-shirts made of?
We use 100% cotton, breathable supreme fabric.
Are your designs printed or embroidered?
All designs are screen-printed. No embroidery is used.
Do your products really glow under UV light?
Yes. We use special UV paint for glowing models. This feature is specified in the product description.
Are the t-shirts unisex, and what are the fits like?
Yes, all t-shirts have a unisex fit. Neither too tight nor oversized; they have a regular fit. You can check the size chart on the product page.
What are the washing instructions? Will the print fade?
Washing instructions are specified in the product description. Thanks to high-quality printing techniques, fading or cracking is minimal.
Can I customize the t-shirt?
No. Virtui products are limited edition collection pieces. Personalized printing is not available.
Will you be selling other products besides t-shirts?
Yes. Accessories, limited edition sweatshirts, and art-themed collection items will be added soon.
Is Virtui a physical store, or does it only sell online?
Virtui sells exclusively online. We do not have a physical store.
💳 ORDER & PAYMENT
Do you have a cash on delivery option?
No. Payment can only be made online via credit card, debit card, and digital payment systems.
Is it safe to save my information when placing an order?
Yes. Our site is SSL certified. All your information is securely protected and not shared with third parties.
Can I make changes to my order?
Changes can be made if the printing process has not yet started. You can contact us via Whatsapp or info@virtui.com.tr.
🚚 DELIVERY & SHIPPING
Which courier company will my order be shipped with?
Orders are usually shipped with Yurtiçi Kargo or MNG Kargo. The courier company may vary depending on the region.
When will my cargo arrive?
Your order will be shipped within 1–3 business days. The delivery time depends on your location.
Is shipping free?
Yes. Shipping is currently free for all orders within Turkey.
What happens if I don't receive the package?
The package will be returned. An additional shipping fee may be requested for re-delivery.
Do you ship internationally?
Currently, we only ship within Turkey.
Where can I find my tracking number?
When your package is shipped, you will receive tracking information via email and/or SMS.
🔁 RETURNS & EXCHANGES
Can I return the product I purchased?
Yes. You can return it within 14 days from the delivery date, provided the product is unused and its tag/packaging is intact.
Can I make an exchange?
Yes. Shipping costs are borne by the buyer. If the requested size is out of stock, a refund will be issued.
Who pays for return shipping?
If the error is ours (e.g., wrong product, size, defective print), all shipping costs are borne by us. In other cases, return shipping costs are borne by the buyer.
Can I return a used product?
No. Used products, products with removed tags, or products that cannot be resold are not accepted for return.
When will I receive my refund for a returned product?
Once the returned product reaches us, the refund will be processed within a maximum of 10 business days.
What should I do if my order arrived damaged or incorrect?
Please report the situation via Whatsapp or info@virtui.com.tr. If the error is ours, a free return or exchange will be provided.
